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CONTENT QUESTIONS
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I've purchased a Video
Series. Can I share it with others?
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No. Each video series is licensed to only one person. You may not
share the series with anyone else. You may install the videos
on more than one computer, however if we notice an unusually high
number of license requests for the content, we will disable your ability
to acquire additional licenses for additional computers. Please click
here to read our full Terms of Use statement.
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PAYMENT / BILLING QUESTIONS
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I experienced an error message on
the website after I purchased a series and don't know if the purchase was
successful.
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Please contact us
immediately. Please expect a quick reply during normal business hours
(9am - 5pm US Central Standard Time). |
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I never got received a link or
email after my purchase. What can I do?
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Please contact us immediately. Please expect a quick reply during normal business hours
(9am - 5pm US Central Standard Time). |
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Do you give refunds?
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Absolutely. We have
a 100% Money Back
Satisfaction
Guarantee.
Purchase as many
videos as you like.
If you discover that
the videos do not
completely and
successfully train
you on that subject,
simply contact us anytime, and we will give you
a complete refund.
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TECHNICAL SUPPORT QUESTIONS
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I purchased a Video Series,
however I get an error when I try to watch it. What should I do?
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Most problems can be corrected with one of two of these steps:
1) Download and manually install the latest video codecs from Microsoft:
Download here.
2) Re-install Windows Media Player 9.0:
Download here
or
Here for the Mac.
IF YOU STILL ARE HAVING PROBLEMS ... Please contact us, include your phone number, when you can be
called, and AS MUCH DETAIL AS POSSIBLE (i.e., error messages, Windows
version, Windows Media Player version, screen shot if possible, etc.)
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What are the requirements to
watch the videos?
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You will need Windows Media Player version 9.0 (or
higher). You can download it here:
Download here.
For the Mac, try the latest version (7.1):
Download here.
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EMAIL / PRIVACY QUESTIONS
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How do I opt out of the mailing
list?
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Each email we send has a link at the very
bottom to opt out of the mailings.
This will automatically remove you from that mailing. IF YOU ADDED YOUR
NAME MULTIPLE TIMES TO OUR DATABASE, YOU WILL NEED TO OPT OUT OF EACH
MAILING.
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What will you
do with my email address?
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In short, we never rent or sell email addresses to ANYONE, and we honor all
requests to opt out of our newsletters and notifications. Please
click here to read our complete Privacy Policy.
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AUTHORING QUESTIONS
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I'm an expert at _______, can I
create videos for this site?
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We are always looking for Video authors who are experts having both good
credentials and good communication skills. Please contact us for more details. |
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